Support & Training
At Alucio, we believe "Customers are god". And thus, we always try to find ways to provide reliable, efficient cutting-edge solutions to our valued clients' issues in minimal business hours. To help us serve you better and to save some time for yourself, we have compiled a list of frequently asked questions to consider before you contact us for any kind of information and support; we humbly request you to pick a glance at them once.
In case, you don't see your issue listed in the FAQ, you can get in touch with our Support team in either of following ways:
1. Support Ticket
2. Email
3. On-call
1. Support Ticket: This feature is conceptual to streamline all sort of Support requests. You'll be provided a support id which you'll be using to submit a new support request. You'll soon be replied via the request page. We expect to give you a solution in next 24 business hours for any sort of request.
2. Email: Seeing email take place for all modes of communication, we've extended our Support mode to Email support as well. Please send us an email at support@alucio.com with issues details. When required, your e-mails will be responded to by our Support at the earliest possible.
3. On Call: You can contact our Support team through phone at following numbers in our Pulchowk Office.
Primary line: +977-1-5553557
Secondary line: +977-1-5553558
For all our valued clients, this two-line On-call support is just one of our ways in saying WE CARE.